Privacy Policy
Last updated: 26 September 2026
Gaiia (“Gaiia”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or interact with our website, https://gaiia.co.in/ (the “Website”), contact us, request a consultation, participate in our Wellness Quotient or other assessments, interact with our content, or otherwise engage with our services.
Gaiia provides strategic wellness consultancy and related services across hospitality, workplaces, beauty and wellness brands, longevity and human-performance design, wellness systems architecture, product and brand mentorship, hospitality and wellness tourism, and beauty and wellness product formulation and development.
By using the Website, you acknowledge that you have read and understood this Privacy Policy. Where applicable, we will obtain your consent before processing personal information where consent is required by law.
1. Who We Are
Our website address is:
Gaiia is an India-based wellness consultancy and advisory business.
For privacy-related questions or requests, you may contact us at:
Email: reena@gaiia.co.in
Telephone: +91-7957365180
2. Information We Collect
Depending on how you interact with the Website, we may collect the following categories of information.
Information you provide directly
You may provide information when you:
- submit a contact or enquiry form;
- request a consultation or schedule a meeting;
- request information about our services;
- participate in a quiz, assessment, or wellness-related questionnaire;
- subscribe to communications or updates;
- submit a comment;
- communicate with us by email, telephone, or other channels;
- download or request information, publications, research, or other resources; or
- otherwise voluntarily communicate information to us.
This information may include your:
- name;
- email address;
- telephone number;
- company or organisation;
- job title or professional information;
- location or country;
- information contained in your enquiry or communication;
- preferences and areas of interest;
- responses to assessments or questionnaires; and
- any other information you voluntarily choose to provide.
Please do not provide sensitive personal information through a Website form unless it is specifically requested and necessary for the relevant service.
Information collected automatically
When you visit the Website, certain information may be collected automatically, including:
- IP address;
- browser type and version;
- device type;
- operating system;
- approximate geographic location derived from technical information;
- referring website or page;
- pages viewed;
- links clicked;
- date and time of visits;
- time spent on pages;
- general Website usage information; and
- other technical or diagnostic information.
We may use cookies and similar technologies to collect some of this information.
3. Wellness Assessments and Quiz Information
The Website may offer a Wellness Quotient or similar assessment designed to help visitors understand their position on a wellness spectrum and identify potentially relevant strategies or areas of interest.
If you voluntarily participate in an assessment, we may collect and process the responses you provide.
Depending on the design of the assessment, these responses may reveal information relating to your lifestyle, wellness preferences, habits, goals, or other aspects of your personal circumstances.
We use assessment information to:
- provide the assessment or result;
- understand your stated wellness interests;
- communicate with you where you have requested further information;
- improve our assessments, content, and services; and
- develop relevant strategies, resources, or recommendations.
The Website is not intended to provide medical diagnosis or medical treatment. Any wellness information, assessment, educational material, or service description provided through the Website should not be treated as a substitute for professional medical advice, diagnosis, or treatment.
If an assessment collects information that may constitute sensitive personal data under applicable law, we will process that information only where there is a lawful basis to do so and, where required, with appropriate consent.
4. Comments
If visitors leave comments on the Website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user-agent string to assist with spam detection and Website security.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to determine whether you use that service.
The Gravatar service’s privacy policy is available at:
After approval of a comment, your profile picture may be visible to the public in the context of your comment if your Gravatar account is configured to display one.
You should avoid including personal, confidential, financial, medical, or other sensitive information in a public comment.
5. Media and Uploaded Content
If you upload images or other media to the Website, you should avoid uploading files containing embedded location information, including EXIF GPS data, unless you intend for that information to be made available.
Visitors may be able to download publicly accessible media and extract embedded metadata from those files.
6. Cookies and Similar Technologies
The Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, improve performance, maintain security, and, where applicable, support analytics or communications.
Cookies may include:
Essential cookies
These may be necessary for Website functionality, security, forms, navigation, or other essential operations.
Preference cookies
These may remember choices or preferences you make while using the Website.
Analytics cookies
Where analytics services are enabled, cookies may help us understand how visitors use the Website, including which pages are viewed and how visitors navigate the Website.
Comment cookies
If you leave a comment, you may be given the option to save your name, email address, and website in cookies for convenience so that you do not have to re-enter those details when leaving another comment.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect Website functionality.
Where required by applicable law, we will seek appropriate consent before placing non-essential cookies or similar tracking technologies on your device.
7. Embedded Content From Other Websites
Articles and pages on the Website may include embedded content, such as videos, images, articles, social-media content, maps, forms, or other third-party material.
Embedded content from other websites may behave in the same way as if you had visited the relevant third-party website directly.
Those third parties may collect information about you, use cookies or similar technologies, embed additional tracking technologies, and monitor your interaction with their content.
We do not control the privacy practices of third-party websites. You should review the privacy policies of those third parties before interacting with their services.
8. How We Use Your Information
We may use personal information for purposes including:
- responding to enquiries and requests;
- arranging consultations, meetings, or calls;
- providing information about Gaiia’s services;
- delivering assessments or quizzes;
- communicating assessment results or requested resources;
- developing and improving our services;
- understanding how visitors use the Website;
- improving Website functionality, security, and performance;
- managing comments and preventing spam;
- maintaining business and client relationships;
- sending requested newsletters, updates, publications, or marketing communications;
- administering events, programmes, or other activities;
- maintaining appropriate business records;
- protecting our Website, business, users, and other persons against fraud, abuse, or security threats;
- complying with applicable legal and regulatory requirements; and
- establishing, exercising, or defending legal claims.
We will not use your personal information for purposes materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.
9. Marketing Communications
If you provide your contact information and request or consent to receive communications from us, we may send you information about:
- Gaiia services;
- wellness and hospitality developments;
- research and published content;
- events and initiatives;
- new programmes or offerings; and
- other information that may be relevant to your stated interests.
You may unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the communication or by contacting us.
Unsubscribing from marketing communications will not necessarily stop operational or transactional communications that are necessary to respond to an enquiry or provide a service.
10. Who We Share Your Information With
We do not sell your personal information.
We may share personal information where reasonably necessary with:
- service providers who host, maintain, secure, or support the Website;
- website analytics and technology providers;
- email, communication, scheduling, or customer relationship management providers;
- spam-detection and security providers;
- professional advisers, including legal, accounting, or other professional advisers;
- business partners or contractors involved in delivering a service you have requested;
- government, regulatory, or law-enforcement authorities where disclosure is required or permitted by law; and
- other parties where you have provided appropriate consent or where disclosure is otherwise legally permitted.
Where third parties process personal information on our behalf, we seek to use appropriate contractual, organisational, and technical safeguards as appropriate to the nature of the processing.
11. Automated Spam Detection
Visitor comments and form submissions may be checked using automated spam-detection or security services.
Such services may process technical information, including IP addresses, browser information, and other information necessary to identify potentially abusive or automated activity.
12. Analytics
We may use analytics technologies to understand how visitors interact with the Website and to improve our content, services, and user experience.
Analytics information may include pages visited, referral information, device and browser information, approximate location, and interaction data.
Where third-party analytics providers are used, those providers may process information in accordance with their own privacy policies.
We will configure and use analytics and tracking technologies in accordance with applicable law and any consent requirements that apply.
13. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide requested services, maintain business records, resolve disputes, enforce agreements, protect our legitimate interests, and comply with legal or regulatory obligations.
The precise retention period depends on the nature of the information and why it was collected.
For example:
- enquiry and consultation information may be retained for as long as necessary to manage the enquiry or business relationship and for appropriate record-keeping;
- comments and their metadata may be retained for as long as reasonably necessary for Website administration, moderation, security, and record-keeping;
- marketing information may be retained until you unsubscribe or we otherwise determine that it is no longer necessary; and
- information required for legal, accounting, tax, regulatory, or security purposes may be retained for the period required by applicable law.
Where information is no longer required, we may securely delete, anonymise, or otherwise dispose of it.
14. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss, misuse, or destruction.
However, no Website, online transmission, storage system, or electronic communication can be guaranteed to be completely secure.
You should therefore avoid sending highly confidential or sensitive information through ordinary Website forms or unsecured communications.
15. International Data Transfers
Some of our technology providers, service providers, professional advisers, or other third parties may process information in countries outside India.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing are carried out in accordance with applicable data-protection requirements and appropriate safeguards.
16. Your Privacy Rights
Depending on your location and the laws applicable to your personal information, you may have rights including:
- the right to know whether we process your personal information;
- the right to request access to personal information we hold about you;
- the right to request correction of inaccurate or incomplete information;
- the right to request deletion of personal information, subject to legal and legitimate exceptions;
- the right to withdraw consent where processing is based on consent;
- the right to object to or request restriction of certain processing;
- the right to opt out of certain marketing communications; and
- the right to raise a complaint with an applicable data-protection authority.
To exercise a privacy right, contact us using the details in the Contact Us section below.
We may need to verify your identity before completing certain requests. We may also decline or limit a request where permitted or required by applicable law.
17. Children’s Privacy
The Website is primarily intended for businesses, professionals, organisations, brands, hospitality operators, wellness professionals, and other adult users.
We do not knowingly seek to collect personal information from children through the Website.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review the situation and take appropriate action.
18. Third-Party Websites and Services
The Website may contain links to third-party websites, platforms, publications, social-media services, technology providers, partners, or other resources.
Those third-party websites operate independently from Gaiia and have their own privacy policies and terms.
We are not responsible for the privacy, security, or content practices of third-party websites.
We encourage you to review the relevant third party’s privacy policy before providing personal information to them.
19. Business Transactions
If Gaiia undergoes a merger, acquisition, restructuring, sale of assets, investment, financing, or similar business transaction, personal information may be transferred as part of that transaction where legally permitted.
Where required by applicable law, we will provide appropriate notice or obtain consent.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our Website, services, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Last updated” date at the top of this Privacy Policy.
We encourage you to review this page periodically.
21. Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have a concern about how your personal information is handled, please contact us:
Gaiia
Email: reena@gaiia.co.in
Telephone: +91-7957365180
Website: https://gaiia.co.in/
When contacting us regarding a privacy request, please provide enough information for us to understand and process your request. We may request reasonable information to verify your identity where appropriate.
22. Applicable Law
This Privacy Policy is intended to operate in accordance with applicable laws and regulations governing the processing of personal information, including applicable Indian data-protection and privacy requirements.
Where mandatory local privacy laws provide you with additional rights or protections, those rights will continue to apply.